Terms and conditions

KOBI STORE TERMS AND CONDITIONS

Definitions:

Customer Service Office (BOK): A telephone-based customer service center responsible for assistance before, during, and after order fulfillment, including handling complaints.

Registration Form: A form available on the website b2b.kobi.pl, filled out by the Client to create an Account.

Order Form: A form available on the website b2b.kobi.pl, completed by the Client to purchase Products offered by the Store.

Password: A sequence of alphanumeric characters enabling authentication when accessing the Account.

Client: An individual or entity entering or intending to enter into a contract with the Store via the b2b.kobi.pl website, including Consumers and Entrepreneurs with consumer rights.

Consumer: An individual performing a legal act not directly related to their trade or profession.

Account: A subpage of the b2b.kobi.pl website allowing the Client to manage personal data, monitor order progress, and track order history.

Courier: A courier company providing postal or transportation services, e.g., DPD, DHL, GLS, InPost, Pocztex.

Login: A sequence of alphanumeric characters (email address) used to identify the Client registered in the Store's database.

Personal Pickup Point: A location at ul. Boya Żeleńskiego 2, 35-105 Rzeszów, where ordered Products can be collected during specific hours (Store headquarters).

Entrepreneur with Consumer Rights: An individual concluding a contract directly related to their business activity, where the contract does not have a professional character, based on the registered activity as defined in the Central Register of Business Activity.

Regulations: These Terms and Conditions of the Store.

Registration: A one-time action of creating an Account using the administrative panel provided by the Store on b2b.kobi.pl.

Store: Kobi Light Limited Liability Company headquartered in Rzeszów, ul. Boya-Żeleńskiego 2, 35-105 Rzeszów, registered in the Register of Entrepreneurs of the National Court Register by the District Court in Rzeszów, XII Commercial Division, under KRS number 0001016732, with a share capital of PLN 100,000 (fully paid), NIP 8133499669, REGON 180227103, and BDO registration number 000003217.

Website: The online platform b2b.kobi.pl.

Product: A movable item offered for sale by the Store on the Website, including electrical and lighting articles.

Order: A declaration of the Client’s intent, expressed electronically, directly aimed at concluding a remote sales contract for Products offered by the Store.

Chapter I: Preliminary Provisions

1. These Regulations define, in accordance with the Act of July 18, 2002, on the provision of electronic services, the rules and conditions for sales conducted by the Store via remote communication means through the Website.
2. The information provided on the Website does not constitute an offer within the meaning of the Civil Code but is an invitation to submit offers under Article 71 of the Civil Code.
3. The Store’s activity through the Website consists of selling Products under contracts concluded via remote communication means.
4. The Store's Customers may only be natural persons with full legal capacity, as well as legal persons and organizational units without legal personality, to which the law grants legal capacity - provided that their registered office is located in the territory of the Republic of Poland. On behalf of legal persons and organizational units without legal personality, all activities related to concluding agreements with the Store may only be performed by persons authorized to represent these entities on the basis of the law, agreement or appropriate power of attorney.
5. The Store operates exclusively within the territory of the Republic of Poland. The delivery of Goods purchased in the Store is carried out within the territory of the European Union.
6. To conclude a contract via the Website, the Client must have access to the internet.
7. Technical requirements for accessing the Website include modern browsers (e.g., Internet Edge 131, Mozilla Firefox 4.x-10.x, Opera 11.x, Google Chrome 14.x, or newer versions) and a minimum screen resolution of 1024x768.

Chapter II: Store Assortment

1. All Products offered for sale on the Website are brand new and, where explicitly stated, covered by a manufacturer’s warranty.
2. Product photos on the Website may either represent actual items or be illustrative unless specified otherwise.

Chapter III: Sale of Products

1. All prices displayed on the Website are in Polish złoty (PLN) and include VAT. Prices do not include delivery costs, which are added separately under the terms and conditions specified in the Regulations. The Client is informed about all related costs (including transport, postal services, and any additional charges) before concluding a contract.
2. Orders must be placed using the Order Form available on the Website.
3. Orders can be placed via a registered Account after logging in to the Website (Registered Customers). Registration requires completing the Registration Form provided on the Website.
4. Registration enables Clients to submit orders via their Account, track order status, and review their order history.
5. Delivery costs and other fees are calculated and displayed during the ordering process before expressing the will to be bound by the contract.
6. Incorrectly completed Order Forms will render the Order void.
7. An Order shall not be treated as not having been placed if the Order Form contains incorrect or knowingly false data, of which circumstances the Store could not have been aware despite exercising due diligence. 
8. If discrepancies or inaccuracies in the Order Form are detected, a Store representative may contact the Client to resolve the issue. If the Client fails to clarify or correct the discrepancies, the Store may refuse to accept the Order and will inform the Client of the reason for rejection.
9. The contract is concluded upon the Store's confirmation of accepting the Order for processing.
10. Orders can be placed 24/7. However, confirmations and processing occur during business hours (8:00 AM to 4:00 PM on business days, excluding weekends and public holidays).
11. When making payments for Goods listed in Annex No. 15 to the Act of 11 March 2004 on Goods and Services Tax, which payments are documented by an invoice in which the total amount due exceeds PLN 15,000 gross or the equivalent of this amount - taxpayers are obliged to apply the split payment mechanism, in accordance with the applicable regulations, provided that it applies to the Customer placing the order.

Chapter IV: Order Fulfillment

1. Delivery of the Goods to the Customer is commissioned to a Courier - a courier company conducting postal or transport activities, e.g. DPD, DHL, GLS, Inpost, Pocztex.
2. Orders requiring prepayment ("bank transfer") are processed after payment is credited to the Store's account indicated to the Customer when placing the Order.
3. Orders with payment upon delivery ("cash on delivery") are processed upon acceptance of the Order.
4. Orders with personal pickup ("cash at pickup") are processed upon acceptance of the Order.
5. Ordered Products are delivered to the address specified in the Order Form.
6. Deliveries are not made on Saturdays, Sundays, or public holidays.
7. Deliveries are made between 8:00 AM and 4:00 PM.
8. If the recipient is unavailable, the Courier should leave a notice and make two additional delivery attempts on subsequent business days.
9. The Store does not require the Courier to notify the Client before delivery.
10. Upon receiving the shipment, the Client should verify:
    • The condition of the Product,
    • Completeness of the Product,
    • Consistency of the delivered Product with the Order.
      
      If issues are identified, the Client may refuse to accept the shipment and must notify the Store immediately.
11. The Client should inspect the external packaging of the Product. In case of visible damage, a report should be prepared with the Courier or noted upon receipt. The Client must notify the Courier and the Store immediately of such issues. Failure to provide timely notification may result in the rejection of a complaint.
12. The Client bears responsibility for providing incorrect address details. If the Courier is unable to deliver due to incorrect information, the Client must reimburse the actual transport costs incurred by the Store within 14 days of notification.
13. The Store is obligated to deliver Products free from defects.

Chapter V: Delivery Costs

1. Precisely calculated delivery costs are displayed on the Website during the ordering process, including when the "add to cart" function is used.
2. Payment for purchased Products and related charges for "cash on delivery" orders are completed at the point of delivery. Payment is collected by the Courier authorized to receive the total amount, including the cost of delivery.
3. For oversized items (i.e., Products weighing more than 30 kg or with a packaging size exceeding 0.2 m³), an additional logistics fee applies. The Client is informed of this cost before concluding the contract.
4. If the total value of ordered Products exceeds PLN 900 net (PLN 1,107 gross, including VAT), the Store covers the delivery costs.

Chapter VI: Order Processing Time

1. The Store processes Orders within a maximum of 10 days.
2. The processing time mentioned in Section 1 may be modified by individual agreements between the Store and the Client.
3. The Courier is required to deliver the shipment within three business days from the time they receive it from the Store.
4. Products weighing over 20 kg are delivered to the entrance of the Client’s building but are not carried inside.
5. If the Client opts to pay via bank transfer, the processing time is extended by the time it takes for the payment to be processed.
6. When an Order includes multiple Products with varying availability, the entire Order is processed together, based on the longest availability time on specific product.
7. Split delivery of an Order is possible but incurs additional shipping costs. The Client is informed of these costs before concluding the contract, and split delivery requires explicit consent from the Client.

Chapter VII: Personal Pickup

1. Ordered Products can be collected personally at the Personal Pickup Point.
2. Pickup is possible only after the Store confirms the availability of the Products at the Personal Pickup Point via email.
3. If a Product is not physically available at the Personal Pickup Point, the Client must cover the shipping cost to transport the Product to the location. The Client is informed of this cost before concluding the contract.

Chapter VIII: Complaints

1. The Store is liable to the Client for warranty claims (in accordance with the Civil Code) and for non-conformity of Products with the contract (in accordance with the Consumer Rights Act, particularly Chapter 5a).
2. The rules for exercising warranty rights and claims for non-conformity of Products with the contract are defined by applicable law.
3. The Store guarantees compliance of the Products provided to Consumers with the contract.
4. Complaint submission guidelines:

1. The Client must deliver the Product to the Store, properly secured for transportation if sent via postal or courier services. The Store is not responsible for damage caused by improper packaging during transport.
2. The Client must specify the method of resolving the issue (e.g., repair, replacement).
3. The Client should provide details of the defect and include proof of purchase (e.g., a receipt or invoice). If this information is not provided, the Store will set a 7-day deadline for the Client to address the deficiencies. Failure to comply may result in the Store returning the Product to the Client.
4. Complaints are reviewed within 14 days of submission. This period may be extended if the Client is asked to provide additional information.

5. For complaints submitted by Consumers, the Store will cover the cost of transporting defective Products for repair or replacement.
6. The Goods offered by the Store have the required approvals and certificates allowing them to be sold and are covered by the manufacturer's warranty, if this is clearly stated in the description of the Goods or results from public statements of the manufacturers. .
7. Warranty claims are governed by the guarantor’s terms.
8. To initiate a warranty-based complaint with the Store, the following documents must be submitted along with the Product:
   1. the original warranty card (if provided),
   2. a copy of the proof of purchase,
   3. any additional documents required by the warranty.
9. For efficient handling of warranty claims, prior contact with the Customer Service Office (BOK) or the guarantor is recommended. This contact is not mandatory but may facilitate the process.
10. Guidelines for warranty claims submitted through the Store:
    1. The Client must deliver the Product to the Store, properly secured for transport. The Store is not responsible for damages caused by insufficient packaging.
    2. If required documentation is missing and the Client fails to provide it within the deadline set by the Store (minimum 7 days), the Store may return the Product at the Client’s expense within 7 days from the date on which the deadline for the Customer to remedy the deficiencies expires without success;
    3. Once the warranty claim is resolved, the Product will be returned to the Client via Courier at the Store's expense immediately after its return by the manufacturer, or directly by the manufacturer of the Goods after it has been repaired, but no later than within the time limits specified in generally applicable law and the warranty agreement.
11. Clients may use alternative dispute resolution (ADR) methods for complaints if both parties agree.

Chapter IX: Withdrawal from the Contract and Product Returns

1. Consumers have the right to withdraw from the sales contract for Products without providing a reason and incurring costs, by submitting a withdrawal statement within 14 days of receiving the Product. To meet the deadline, it is sufficient to send the statement before the deadline expires.
2. The above right may be exercised by the Consumer by submitting a withdrawal statement to:
   • Kobi Light Spółka Limited Liability Company, ul. Boya-Żeleńskiego 2, 35-105 Rzeszów,
   • Or via email to sklep@kobi.pl.
3. If the withdrawal statement is sent via email, the Store will promptly confirm receipt by sending a PDF acknowledgment to the Consumer's email address.
4. A sample withdrawal form is available on the Website and is provided to the Consumer before expressing their intent to be bound by the contract.
5. When the withdrawal is executed, the contract is deemed void, and the Consumer is released from any obligations. The mutual performances must be returned in an unchanged state unless changes were necessary to establish the nature, characteristics, and functioning of the Product. This means that the following must not occur from the time the Product was delivered to the Consumer:
   a. Mechanical damage to the Product, or
   b. Missing elements integral to the Product’s technological or functional completeness, unless caused by Product defects.
6. Returns of mutual performances must occur without undue delay, but no later than 14 days.
7. Returned Products must be appropriately secured to prevent damage during transport. If possible, the original packaging should be used. The return should include complete equipment, accessories, and any documents provided at the time of sale, and be sent to the Store's address:
   • Kobi Light Spółka  Limited Liability Company, ul. Boya-Żeleńskiego 2, 35-105 Rzeszów.
8. The Store will reimburse the Consumer for the Product’s cost, including the cost of delivery, but only up to the amount of the least expensive delivery method offered by the Store at the time of purchase, regardless of the method chosen by the Consumer.
9. The Consumer is responsible for the direct costs of returning the Product.
10. The right to withdraw from the contract does not apply in cases specified by the generally applicable provisions of law.
11. The provisions of this chapter also apply to Entrepreneurs with consumer rights.

Chapter X: Contact

1. The Store’s Customer Service Office can be reached at 508 583 233 (call charges apply per operator rates) or via email at sklep@kobi.pl.
2. Customer service is available Monday through Friday, 8:00 AM to 4:00 PM, excluding public holidays.

Chapter XI: Personal Data Information

1. The administrator of Clients’ personal data is the Store. You may contact the Administrator via email at sekretariat@kobi.pl or by calling +48 609 753 756.
2. The Clients' personal data may be processed for purposes related to:
   • Execution of the service contract or sales agreement concluded with the Store (if applicable),
   • Direct marketing of the Store’s services, including sending information about products, promotions, and the latest offers (if the Client has consented).
3. The legal basis for processing personal data is:
   • Article 6(1)(b) of GDPR: Processing is necessary for the performance of a service contract or sales agreement,
   • Article 6(1)(c) of GDPR: Processing is necessary for the Store to fulfill its legal obligations (e.g., archiving obligations),
   • Article 6(1)(f) of GDPR: Processing is necessary for the legitimate interests of the Store, including establishing, pursuing, or defending claims and direct marketing of the Store’s services.
4. Recipients of personal data may include:
   • Public authorities (e.g., Social Security Office, Tax Office). The Store is obliged to provide data under applicable law
   • Entities providing hosting, legal, accounting, advisory, transport, or courier services to the Store, as necessary for its operations and contract performance.
      
5. Customers' personal data will be processed during the period of the contract, and after this period no longer than is necessary to pursue, determine potential claims or defend against them, resulting from the sales contract or for the limitation period of the Administrator's tax liabilities. Personal data for marketing purposes will be processed until the consent to the Store sending information about the Store's products, promotions and latest offers is withdrawn.
6. Clients have the right to access, rectify, delete, or restrict the processing of their data. They also have the right to data portability.
7. Clients have the right to lodge a complaint with the supervisory authority (President of the Personal Data Protection Office) if they believe their data is being processed unlawfully.
8. Providing personal data for marketing purposes is voluntary. However, data must be provided to conclude and perform contracts with the Store. Failure to provide such data may prevent the Store from executing the contract or maintaining contact with the Client.

Right to Object

With regard to the legal basis for processing personal data specified above, i.e., Article 6(1)(f) of GDPR, the Client has the right to object to the processing of their personal data on this basis.

Chapter XII: Final Provisions

1. Either party may terminate the electronic services agreement at any time without providing a reason, subject to preserving rights acquired prior to termination.
2. A Client who has registered an Account may terminate the electronic services agreement by deleting their Account. This can be done by:
   a. Submitting a request for Account deletion to the Store, in which case termination occurs after a 7-day notice period, or
   b. Deleting the Account themselves via the administrative panel.
3. If the Store wishes to terminate the electronic services agreement, it will notify the Client via the email address provided during registration at least 20 days before the planned Account deletion.
4. Clients must refrain from posting content on the Website that is unlawful, violates good morals, or infringes the rights of third parties. The Store reserves the right to suspend services to Clients who violate these provisions or repeatedly place Orders without intending to fulfill them.
5. Neither party shall be liable for failure to perform obligations due to force majeure, which includes but is not limited to natural disasters and unforeseen strikes.
6. Accepting a shipment without reservations implies that the Product was delivered without external physical damage or deficiencies.
7. The provisions for warranty exclusion apply exclusively to Clients who are Entrepreneurs.
8. Product descriptions and images originate from internal and manufacturer-provided resources. They are for informational and marketing purposes only. Commercial use of such materials is prohibited.
9. Amendments to the Regulations come into effect 30 days after publication on the Website. Such amendments do not affect contracts concluded prior to their implementation unless the Client explicitly agrees to the new terms.
10. In the event of Product damage during return transport caused by improper packaging, the Client is liable for such damage.

Effective Date: January 1, 2025.