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Warranty for Kobi Light sp. z o.o. lighting

                                                                           

Rzeszów, 6 December 2024

 

 

Warranty for Kobi Light sp. z o.o. lighting

  1. Warranty terms:
    1. A Guarantor is Kobi Light Sp. z o.o. headquartered in Rzeszów, Boya-Żeleńskiego 2, 35-105 Rzeszów, entered in traders registry by District Court in Rzeszow, XII Economic Department under number: 0001016732, shared capital 100.000 PLN (fully paid), having numbers: REGON 180227103, NIP (tax number) 8133499669, BDO registry number 000003217.
    2. The warranty period, depending on the specific product, is 24, 36, 60, or 84 months and begins on the date the product is issued to the buyer. A warranty period exceeding 24 months is indicated on the product card. The warranty is valid within the territory of the Republic of Poland.
    3. The permissions of warranty can be executed based on warranty card, filled by seller based on purchase proof or directly on purchase proof (Invoice, receipt) determining: purchase date, model, quantity purchased.
    4. The warranty claim should be reported immediately after spotting the defect but before warranty period end.
    5. The claim processing period is 14 days from the date of delivery of the claimed goods.
    6. A place of executing the commitments resulting from warranty is a Guarantor headquarter.
    7. A warranty shall include production defects or material defects of a product excluding mechanical damages and damages resulted from improper use, montage or installation. A warranty shall not include a normal product usage.
    8. A condition to take advantage of warranty entitlements is: proper storage, installation and usage according to a Guarantor manual.
    9. In case of accepting the complaint, the Guarantor can make an unpaid repair or exchange of goods (whole or part) to defect free. If the repair or exchange will not be possible, significantly hindered or costs will be higher than selling price, a Guarantor can make a refund of money for these products.
    10. A Guarantor reserves the right to verify the defect of product covered by warranty in a place where the product is being used, after receiving the complaint.
    11. Each product is marked with batch number or serial number in a form of printing label or statutory plate. Removing, wiping or changing the number invalidates the warranty.
    12. Due to the limitation of LED technology the following series of particular model can have slightly different color. This is not a defect and cannot be a base to file a complaint.
    13. Product warranty does not exclude, limit or suspend the Buyer’s entitlements resulting from statutory warranty for product physical defects.
    14. A Guarantor’s responsibility for damages resulting directly or indirectly from applying the product or its defect including direct and indirect damages and conditional responsibility of any nature is limited to product’s value.

 

  1. Warranty exclusions:

        Warranty does not cover:

  1. Damages resulting from improper use, installation, conservation or storage as well as self-remaking or repair.
  2. Damages like: mechanical, thermal or chemical caused by buyer or by external factors.
  3. Damages caused by installation of improper parts or extra accessories or by using improper chemical substances.
  4. Damages caused by electrical surges and other electrical factors independent from a Guarantor.

 

  1. Warranty in no longer valid if:
    1. Remaking or structural changes of a product were made.
    2. Making an interference inside the product by different people than Guarantor or people who works on his behalf.

 

  1.  User is obligated to:
    1. Stop using a product if it’s damaged.
    2. Deliver a complete product with original box/packing along with warranty card, purchase proof and accessories to the Guarantor.

 

  1. Filing a complaint

If within a period of warranty, the defect of a product emerges, the product should be delivered to Guarantor’s headquarter or buyer should contact with Guarantor’s sales

representative who will order a product’s delivery. For complaint goods, please add filled complaint form (available to download on a website: www.kobi.pl, on page "client's area"

-> complaint form -> download) or fill it online (available on website: www.kobi.pl on page "client's area" -> complaint form -> fill it) as well as purchase proof like Invoice copy or receipt copy.

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